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Customer Retention Specialist - State Farm Agent Team Member Phila - PA

Customer Retention Specialist - State Farm Agent Team Member

Full Time • Phila - PA
Replies within 24 hours
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Customer Retention Specialist – Sales & Service Focus

Albert Reyes State Farm Agency
Job Type: Full-Time (In-Office)
Compensation: Base Salary + Commission + Performance Bonuses

Retain. Cross-Sell. Grow the Book.

Albert Reyes State Farm Agency is seeking a Customer Retention Specialist who is service-driven, relationship-focused, and motivated by results. This role is perfect for someone who can deliver exceptional customer care while confidently identifying in-book sales opportunities that strengthen protection and drive agency growth.

You’ll work with existing customers to renew policies, resolve concerns, and improve retention—while also recommending additional products when it truly benefits the customer. If you enjoy building trust, following up consistently, and turning service conversations into long-term loyalty and sales, we want to meet you.

Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to their Day 1 start date. We provide support and guidance to help you complete the licensing process.
 Bilingual Spanish is a bonus, but not required.

What You’ll Do

  • Proactively contact existing customers to support renewals and strengthen relationships

  • Conduct policy reviews and identify coverage gaps or opportunities to improve protection

  • Cross-sell and upsell additional products using a needs-based approach

  • Assist with policy updates, billing questions, endorsements, and account changes

  • Resolve customer concerns with empathy, urgency, and professionalism

  • Maintain accurate documentation of customer interactions and follow-up activity

  • Collaborate with team members to meet retention, outreach, and growth goals

What We’re Looking For

  • Strong relationship-building skills with a service-first mindset

  • Ability to confidently pivot from service to sales and ask for the business

  • Excellent communication, listening, and problem-solving skills

  • Organized, detail-oriented, and consistent with follow-up

  • Comfortable working in a fast-paced, goal-driven environment

  • Prior experience in customer service, account management, or insurance preferred

  • Full licensing required: Property & Casualty and Life & Health

    • If not fully licensed, candidate must obtain Property & Casualty prior to Day 1 start date (support provided)

  • Bilingual Spanish is a plus (not required)

What We Offer

  • Base salary plus commission and performance bonuses

  • Licensing support and guidance to help you meet requirements

  • Ongoing training, coaching, and professional development

  • A results-driven culture that rewards performance and consistency

  • Long-term career growth opportunities within the agency

Ready to Grow Your Career in Insurance?

If you’re motivated by relationships, energized by goals, and ready to turn retention into revenue through meaningful customer conversations, we’d love to hear from you.

Apply today to join Albert Reyes State Farm Agency.

Compensation: $50,000.00 - $70,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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