Customer Service Representative - State Farm Agent Team Member
Full Time • Phila, PA
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative — Service with a Sales Edge
Bilingual (English/Spanish) Preferred | Licensing Support Provided
Bilingual (English/Spanish) Preferred | Licensing Support Provided
Job Type: Full-Time
Compensation: Base Pay + Performance Incentives
Career Growth: Pathways to Licensed CSR, Account Manager, and Producer Roles
Compensation: Base Pay + Performance Incentives
Career Growth: Pathways to Licensed CSR, Account Manager, and Producer Roles
Why This Role Is a Great Fit
If you’re people-focused, organized, and enjoy solving problems, this position lets you put those strengths to work every day. You’ll provide exceptional service while identifying opportunities to protect customers more fully—earning incentives for thoughtful, needs-based recommendations.
What You’ll Do
Be the Go-To Support Contact
Handle client inquiries in English and Spanish, process policy changes and endorsements, assist with billing questions, provide ID cards, and guide customers through claims support.
Handle client inquiries in English and Spanish, process policy changes and endorsements, assist with billing questions, provide ID cards, and guide customers through claims support.
Create a Smooth Customer Experience
Manage each interaction from initial contact to resolution, document accurately in the CRM, and meet established service standards.
Manage each interaction from initial contact to resolution, document accurately in the CRM, and meet established service standards.
Contribute to Retention & Growth
Conduct account reviews, identify coverage gaps, and recommend solutions through a consultative approach—focusing on what genuinely benefits the customer.
Conduct account reviews, identify coverage gaps, and recommend solutions through a consultative approach—focusing on what genuinely benefits the customer.
Work as a Team Player
Partner with colleagues to achieve service, retention, and quality goals while ensuring clients feel supported and cared for.
Partner with colleagues to achieve service, retention, and quality goals while ensuring clients feel supported and cared for.
What You Bring
- Bilingual English/Spanish preferred, with clear, professional communication skills
- A customer-first mindset with strong listening and follow-through
- Attention to detail and the ability to multitask effectively
- Interest in needs-based sales and helping clients make informed decisions
- Active P&C/L&H licenses or willingness to obtain them with our support
- Prior experience in customer service or sales is a plus
What We Offer
- Full training and licensing assistance, including study materials, exam support, and coaching
- Performance-based incentives tied to service quality, retention, and needs-based recommendations
- A collaborative team culture with ongoing coaching and real advancement opportunities
- Systems, tools, and processes designed to help you succeed
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- Additional languages spoken: Spanish
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none