Customer Service Representative - State Farm Agent Team Member
Full Time • Phila, PA
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative — Service with a Sales Edge
Bilingual (English/Spanish) Preferred | Licensing Support Available
Job Type: Full-time
Compensation: Base pay + performance incentives
Growth: Clear path to Licensed CSR/Account Manager/Producer
Compensation: Base pay + performance incentives
Growth: Clear path to Licensed CSR/Account Manager/Producer
Why You’ll Love This Role
If you’re people-centric, organized, and love solving problems, this role lets you shine. You’ll deliver exceptional day-to-day service and (when it benefits the customer) identify coverage options that protect more of what matters—earning incentives for quality outcomes.
What You’ll Do
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Be the first call for help: Respond to client questions in English and Spanish, process policy changes/endorsements, billing requests, ID cards, and claims support.
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Own the client experience: Follow through from first contact to resolution; document accurately in the CRM and meet service SLAs.
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Support retention & growth: Conduct account reviews, uncover needs, and recommend appropriate solutions (cross-sell/upsell) in a consultative way.
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Win as a team: Collaborate with teammates to hit service and quality goals and keep customers delighted.
What You Bring
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Bilingual (English/Spanish) preferred with professional, clear communication.
- A genuine customer-first mindset, strong listening skills, and steady follow-through.
- Attention to detail, comfort with multitasking, and solid time management.
- Interest in sales done the right way—needs-based and helpful.
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Insurance license (P&C/L&H) or willingness to obtain (we’ll help with licensing).
- Prior customer service or sales experience is a plus.
What We Offer
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Training & licensing support (study materials, exam fee assistance, coaching).
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Performance incentives tied to quality service, retention, and needs-based recommendations.
- A supportive team, consistent coaching, and real growth paths (Licensed CSR, Account Manager, Producer).
- Tools and processes that help you do your best work.
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- Additional languages spoken: Spanish
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none